Ticket Ease App
Published:
Case Study for Ticket Ease App
Problem Statement
Many individuals, especially those with suspended licenses or financial struggles, have difficulty navigating the systems for managing traffic citations. Common issues include:
- Finding tickets online
- Scheduling court appearances
- Setting up affordable payment plans
These hurdles often result in increased penalties, missed court dates, and ongoing legal complications.
Project Details
Project Duration: 1 month
My Role: UX Designer
Main Goal: Design a mockup that simplifies the traffic ticket resolution process through a user-friendly interface and features like remote court appearances and flexible payment plans.
The Design Process
1. User Research
To understand users’ pain points, I conducted interviews and surveys, focusing on how people handle traffic citations. Key findings revealed the need for clearer guidance, more payment options, and a streamlined process for court scheduling.
2. Persona Development
I created personas to represent typical users. For example, David Hernandez, a college student with a suspended license, needs affordable solutions and clear guidance to resolve his tickets and get his license reinstated.
3. Wireframing & Prototyping
Paper Wireframes
Initial paper sketches helped outline basic user flows and identify key interactions, such as searching for a ticket or scheduling a court date.
Digital Wireframes
I transitioned to digital wireframes to refine the app’s layout and features. The focus was on making the ticket search simple and providing clear options for users to pay or schedule a court date.
Low-Fidelity Prototype
The low-fidelity prototype mapped the basic user flow, allowing users to:
- Search for their ticket
- View ticket details
- Choose between paying the fine or scheduling a court date
Usability Testing & Refinement
After usability testing, several key adjustments were made based on user feedback:
- Payment Plans: Users requested the ability to pay for multiple tickets at once, which was added for convenience.
- Billing Section: A billing section was added to the payment page for easier checkout.
- Court Scheduling: Added a warning for non-compliant payment plans and an option to cancel court dates.
High-Fidelity Mockup
The final mockup incorporates all usability feedback and ensures a smooth, intuitive experience for users managing their traffic citations. You can view the high-fidelity mockup here.
Accessibility Features
1. Large Touch Targets: Buttons and interactive elements are designed to be easy to tap for users with motor impairments.
2. High Color Contrast: Ensures text is legible for users with visual impairments.
3. Clear, Simple Language: Instructions are straightforward for users with cognitive disabilities.
Key Takeaways
Impact: The Ticket Ease mockup streamlines the ticket resolution process, helping users avoid legal issues by providing easy access to payment and court scheduling options.
What I Learned:
- User research is critical in identifying real-world pain points.
- Iterative design ensures the app addresses accessibility and usability needs.
- Simplicity in design improves overall user experience, especially for tasks like managing traffic citations.
Next Steps
- Usability Testing: Conduct further testing to fine-tune the app’s design.
- Accessibility Enhancements: Explore additional features like voice commands and screen reader compatibility.
- Expanded Information: Add guides and FAQs to assist users in understanding traffic ticket laws and procedures.