Ticket Ease App

Published:

Case Study for Ticket Ease App

hero image


Problem Statement

Many individuals, especially those with suspended licenses or financial struggles, have difficulty navigating the systems for managing traffic citations. Common issues include:

  1. Finding tickets online
  2. Scheduling court appearances
  3. Setting up affordable payment plans

These hurdles often result in increased penalties, missed court dates, and ongoing legal complications.


Project Details

Project Duration: 1 month
My Role: UX Designer
Main Goal: Design a mockup that simplifies the traffic ticket resolution process through a user-friendly interface and features like remote court appearances and flexible payment plans.


The Design Process

1. User Research

To understand users’ pain points, I conducted interviews and surveys, focusing on how people handle traffic citations. Key findings revealed the need for clearer guidance, more payment options, and a streamlined process for court scheduling.

2. Persona Development

I created personas to represent typical users. For example, David Hernandez, a college student with a suspended license, needs affordable solutions and clear guidance to resolve his tickets and get his license reinstated.

Persona

3. Wireframing & Prototyping

Paper Wireframes

Initial paper sketches helped outline basic user flows and identify key interactions, such as searching for a ticket or scheduling a court date.

Paper Wireframe Example

Digital Wireframes

I transitioned to digital wireframes to refine the app’s layout and features. The focus was on making the ticket search simple and providing clear options for users to pay or schedule a court date.

Wireframe Example

Low-Fidelity Prototype

The low-fidelity prototype mapped the basic user flow, allowing users to:

  • Search for their ticket
  • View ticket details
  • Choose between paying the fine or scheduling a court date

Wireframe Example


Usability Testing & Refinement

After usability testing, several key adjustments were made based on user feedback:

  1. Payment Plans: Users requested the ability to pay for multiple tickets at once, which was added for convenience.
  2. Billing Section: A billing section was added to the payment page for easier checkout.
  3. Court Scheduling: Added a warning for non-compliant payment plans and an option to cancel court dates.

High-Fidelity Mockup

The final mockup incorporates all usability feedback and ensures a smooth, intuitive experience for users managing their traffic citations. You can view the high-fidelity mockup here.

Mockup Example

Mockup Example


Accessibility Features

1. Large Touch Targets: Buttons and interactive elements are designed to be easy to tap for users with motor impairments.
2. High Color Contrast: Ensures text is legible for users with visual impairments.
3. Clear, Simple Language: Instructions are straightforward for users with cognitive disabilities.


Key Takeaways

Impact: The Ticket Ease mockup streamlines the ticket resolution process, helping users avoid legal issues by providing easy access to payment and court scheduling options.

What I Learned:

  • User research is critical in identifying real-world pain points.
  • Iterative design ensures the app addresses accessibility and usability needs.
  • Simplicity in design improves overall user experience, especially for tasks like managing traffic citations.

Next Steps

  1. Usability Testing: Conduct further testing to fine-tune the app’s design.
  2. Accessibility Enhancements: Explore additional features like voice commands and screen reader compatibility.
  3. Expanded Information: Add guides and FAQs to assist users in understanding traffic ticket laws and procedures.